Grapevine
Photo reviews, review questions, helpful votes, sorting and filtering, a Questions tab and one review request after delivery - all on WooCommerce's own reviews.
Grapevine is for shops that want reviews customers actually use.
Inside Grapevine
Photos and video links
customers add up to six photos (checked for what they really are, not what they are called) and a YouTube or Vimeo link.
Review questions
"Fit: Runs small / True to size / Runs large". Answers can have commas in them, every question is optional, a question can be for certain categories only, and a question can be private - asked, but seen by the shop alone.
A summary over the reviews
the average, a bar for each star, and how people answered each question.
Sort and filter
most helpful, newest, highest, lowest; one star rating; with photos.
Helpful votes
one per person per review, changeable, never on your own.
A Questions tab
customers ask, you answer by replying in Comments, and they get an email when you do. Questions never count toward a product's stars.
One review request
an email a set number of days after an order is completed, only for what the customer has not reviewed yet, never twice, with a link that stops them for good.
Nothing is lost if you switch it off
reviews stay WooCommerce's own.
Before you start
Asked first
Where are the photos kept?
In your Media Library, attached to the product.
Is the review request email a marketing email?
It is one email about an order the customer placed, with a link in it to stop any more. Check what your country's rules ask of you.
More for the storefront
Addendum
Extra product fields with prices, and a customer artwork upload - checked by what the file really is, kept private.
Admittance
Sell event tickets as WooCommerce products, email a named ticket with a QR code per seat, and check people in at the door from a phone.
Chit
One store-credit balance per customer - no codes. Refund as credit, give credit with a reason, spend it at checkout.